The deadline for regularizing the claim begins when the Notification is received by the Company and when all elements are gathered for decision-making following surveying and damage control (article 146 of Decree-Law no. 01/2010, December 31st).

Excesses applicable in the terms of the Policy's general, special and individual terms will be deducted from the compensation.

The compensation must match the value of the damage caused and, in any case, should place the insured person in a more advantageous property situation of "Unjust Enrichment" (article 182 of Decree-Law no. 01/2010, December 31st).

Note that:

  • If the sum insured is inferior to the real value of the insured property or entitlement, the policyholder will be liable, in case of claim, for the proportional part equivalent to the non-insured value;
  • If the sum insured at the date of the claim is superior to the real value of the insured property or entitlement, the compensation will be reduced to the value of the interest at risk.