Índico faces complaint management as an opportunity to interact with its clients or other interested parties, listening and valuing their opinions on their relationship experience with us.
Complaint represents a swift and effective means on which our Clients can react when they feel that their expectations were not met. The constant search for Service Excellence makes Índico understand complaints as a constant search for quality when providing its service.
In fact, our Clients' complaints are faced as an important source of internal diagnosis and a possible starting point for implementing measures that aim to improve our company's provided services.
Thus, in case of discontent, and so that we can ensure a constant improvement of our services, there is a Client Ombudsman that listens to you and defends your interests.
An impartial, quick and rigorous service.
The properly supported reply will reach you in short time.
Complaints must be presented in a clear and brief manner, and when necessary, accompanied by pertinent documentation via the following means of contact:
Telephone: +258 21 315417/17
Fax: +258 21 315418