1. Does the fact of having an insurance intermediary increases insurance costs?

Insurance intermediaries, regardless of category, are real counsellors to the policyholder and defend one, the insured person and the beneficiaries' interests, counselling them in an impartial, objective and professional manner. Their technical-professional intervention does not influence the settlement of the premium, nor does it raises its price. Insurance Intermediaries' fees are determined by the insurance company based on arrangements established between parties.

2. What is the criteria used to determine the average market value of vehicles?

We request car dealer rates to determine the average market value, thus obtaining the final value by its average.

There is no official price list for vehicles. The manufacturers suggest a value, however, without establishing prices.

Valuing the property follows totally subjective criteria, according to the interest, suitability and needs of each one. In this way, vehicles with the same brand, colour and manufacturing year can present different prices.

3. What is excess? When to pay?

It is the value, explicated on the policy, that represents the part of the financial loss that the insured person should bear per claim. Thus, if the value of the financial loss of a certain claim does not outweigh the excess, the insurance company will not pay a compensation to the insured person.

The excess cannot be charged to the insured person in cases of claim with full compensation from any cause, besides claims that result from fire, lightning strike and/or explosion, even though these imply partial payment of compensations. Meanwhile, if the robbed/stolen vehicle is recovered and needs fixing, the insured person will bear the excess, since in this case the compensation is partial (as long as the financial loss does not outweigh the maximum percentage established on the policy).

In case of more than one claim, the insured person will bear with as many excesses as claims.

4. What are recommended garages? What advantages do they offer?

Recommended Garages are a network of garages, previously determined by the insurance company, that aim to grant the insured person some benefits, such as: excess discount or parcelling, differentiated customer support, greater speed in service execution and quality assurance from the insurance company regarding the provided services.

For the insurance company, certified garages constitute a reducing factor in prices of parts and labour, consequently reducing the average cost of its claims, besides speeding up the budget regulation/adjustment and vehicle liberation processes.

However, the insurance company cannot demand that the insured person fixes one's vehicle in a certified garage, being only able to establish advantages for such.

5. Does the previous inspection performed on the property to be insured by the insurance society characterizes accepting the insurance by the latter?

No. The previous inspection simply means that it is easier for the insurer to analyse the risk that he will be liable for in case of accepting the insurance.

6. Does the insurance covers if the car is robbed in another country?

In our case, yes, but not all insurance companies cover that risk.

So, if you are not insured with us and you usually travel abroad, verify if that clause is in your policy. It is usually referred to as "Geographic Context".

7. In case the driver crashes in a relative’s car, will he be compensated?

No. These do not fit within the concept of third-parties: ancestors, descendants, spouse, siblings, or any other relative or person that resides or is economically dependent on the insured person, the insured person's employees at one's service, and directing partners or managers at the insured person's company.

8. Why do insurance companies refuse to accept some insurances?

Insurance companies estimate risks associated to each insured person to determine if one is a "good risk" or not. Between other factors, insurance companies will analyse your claim history. If you have not been using your insurance frequently in recent years, if have you driven safely and have no fines and if you do not have any debts, you will not have any problems with the insurance company accepting your insurance.

9. I live in a rented house. If there is a fire in my house, who will receive the compensation, I or the owner?

You will receive the compensation to cover all losses within the house's contents (furniture, appliances, etc.) and the owner will receive compensation to cover any damage caused to the estate.